Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must request a return within 30 days of receiving your order. If the item shows signs of use or is not in its original condition, we may deny the return. Please ensure that all tags and labels are intact before initiating a return.
How to Request a Return
To initiate a return, you must email us at [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions. Please do not send your item back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct item without delay. Please follow the return process outlined above for your original item before placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide a full refund or replacement at no additional cost to you. Please report these issues within 7 days of receiving your order to ensure a smooth resolution.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow us up to 2 business days to respond to your inquiries. Thank you for choosing Aquasphere Pros.